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Why Mystery Customer Visits Can Be Your Secret Win

Deborah talks us through all the ways in which a mystery customer visit can help your pub flourish and what makes a good mystery customer.

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Deborah talks us through all the ways in which a mystery customer visit can help your pub flourish and what makes a good mystery customer.

Watch more episodes of Behind the Bar now!

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Sophie Braybrooke

How Staycations are Pubs’ newest venture

Stay in a Pub's CEO, Sophie Braybrooke, who talks how over recent years more and more people are staying in pubs across the country, rather than going abroad for all their holidays.

Phil Cutter

How a Notorious Past Became This Pub’s Biggest Selling Point

Phil Cutter, from The Gardeners, talks about the history of his pub, serving his millionth pint and what makes hospitality so important to him.

Jeremy Scorer

Making Apprenticeships Work For Your Business

HIT Training's Jeremy Scorer talks all about apprenticeships, how they can benefit a business and what the upcoming changes to apprenticeships mean for the industry.