Investing in Staff Reaps A Variety of Rewards
Training and investing in the team has resulted in sales increases and good staff retention at the pubs run by Tommy Fox MBII and his wife Jacqueline, the Bruach in Broughty Ferry and The Barrelman in Dundee. Investing in our staff is a big part of what we do,” says Tommy. “Obviously there is a […]
Why Great Hospitality Matters More Than Ever
Guests today are becoming increasingly selective about where they spend their money, seeking memorable experiences and genuine connection. This became particularly evident during the judging process for the BII’s Licensee of the Year Awards 2026, when Proinsight independently assessed the guest experience being delivered by quarter finalists, through a series of mystery shopping visits. These […]
Why Awards Can Help Boost Your Career
Wondering how to set yourself apart from your team, or looking for something that will make your CV stand out? Entering an award could be the perfect opportunity to recognise your achievements, celebrate your progress and get the recognition you deserve. And the best part? You can put forward a strong entry while continuing with […]
How AI is Helping Build a Brand And Boost Online Success
Steph Alpin FBII runs The Blacksmiths Arms in Rotherhithe, South East London, with partner Tommy James. As they look to boost business and attract new customers, Steph has been using AI to help develop the pub’s presence online. Using AI to help generate captions for photos and plan regular posts, Steph is finding that as […]
Why Google’s Latest Analytics Update Matters
Your bookings were already in Analytics. Now your Google listing is sitting right next to them — and for the first time you can see the whole customer journey in one report. If you run a venue, you already know the strange feeling of having your numbers scattered everywhere. Bookings live in one place. Your […]
Unique Pub Events That Get Your Staff Involved
Simply opening the doors and hoping for a busy night isn’t enough. Customers are looking for experiences, not just drinks, so pubs that offer something a little different are the ones winning repeat visits. Creating unique events doesn’t have to mean big budgets or dedicating months of planning. Using your team to brainstorm or take […]
2026 Apprenticeship Changes
Early in 2025, the Government brought in changes to apprenticeship programs across the country. These changes have benefitted learners and employers in varying degrees, but mostly in making apprenticeships more accessible. What have the Government already changed? English and Maths Reform. As of February 2025, the government has removed the mandatory requirement for adult apprentices […]
Getting the Most From One-To One Meetings with Team Members
A one-to-one appraisal can be quite daunting for employees, especially if this is their first job role. As a manager, you never want your employees to feel dread before any meeting, and your team want to feel as though they get something positive from it. But how do you tread that fine line that sees […]
Starting Out in Pub Kitchen Hospitality
Kitchen porter jobs are one of the most important roles in any professional kitchen. Often seen as an entry point into hospitality, this position plays a vital part in keeping kitchens running smoothly. For anyone looking to start a career in the food and hospitality industry, becoming a kitchen porter offers hands-on experience, steady work, […]
Common Pub Interview Questions and How to Answer Them
So, you’ve got a pub job interview coming up. No doubt you’ll be keen to ace your interview and land the opportunity you’ve been waiting for. We get it, interview nerves are real, but don’t worry, we don’t bite. Prepping for those common pub interview questions doesn’t need to be full of stress. Whether you’re joining our pub […]